Improving Renting Standards Across Greater Manchester
In June 2025, Greater Manchester Mayor Andy Burnham, Portfolio Lead for Housing Paul Dennett and Greater Manchester Combined Authority (GMCA) launched the Good Landlord Charter. The Charter aims to improve renting standards for tenants by encouraging landlords to go beyond legal minimum requirements.
The GMCA commissioned us in April 2025 to conduct a three-year process and impact evaluation of the Charter. Our evaluation will assess how well the Charter is being implemented and capture its impact on renting experiences and standards. We’ll be speaking to tenants, landlords, advocacy groups, letting and managing agents and regulators, and gathering evidence to assess what’s working and what could be better. These insights will help improve the Charter in real time.
You can help shape the Charter too!
We’re evaluating the Good Landlord Charter over three years so insights can help make improvements at the right time.
We’re keen to hear from everyone involved in renting in Greater Manchester. Whether you’re a tenant, landlord, agent, or advocacy group – your voice matters.
Landlords:
If you’ve joined the Charter
Share your experiences of being a Good Landlord Charter Supporter or Member. What’s working well? What could be improved? (Our evaluation is not assessing your performance as a landlord, so participating won’t affect your status with the Charter.)
If you’ve not joined the Charter
Tell us why and what changes you’d like to see to make it easier to get involved. What are your thoughts on the Charter? What are the most pressing issues you currently face as a landlord? What would make you consider becoming a Supporter?
Tenants:
Tell us how the Charter has affected you. What difference has the Charter made to you? Has it improved your renting experience? What changes are still needed?
If your landlord has joined the Charter, they will directly share opportunities with you to get involved. Don’t worry – anything you tell us will stay private and won’t be shared with your landlord or anyone else!
Letting and Managing Agents:
Tell us your views on the Charter and how it can be improved. How are you promoting the Charter to landlords? How are you upholding its standards? What changes would you like to see to make it more impactful?
Tenants’ Advocates, Community Groups and Landlord Forums:
Help us reach people whose voices might not otherwise be heard.
How can you get involved?
We are happy to speak to you at a time and in a way that suits you! Drop us a message at contact@foreverconsulting.co.uk to let us know what works for you.
Protecting your privacy
Everything you say in these conversations will be kept confidential and will not be shared with anyone outside the research team. Your feedback will be anonymised and summarised in a report along with everyone else’s feedback.
Under the Forever Consulting privacy policy, you maintain the right to withdraw your participation from the evaluation at any time.
If you’re passionate about improving renting in Greater Manchester, this is your chance to shape the future. Let’s share, learn, and build something better together!
Please note: This evaluation is not a platform for submitting formal complaints about the Charter. The Implementation Unit offers an official complaints process, and Forever Consulting will not be able to deal with any formal complaints.