Privacy Policy

Forever Manchester is committed to protecting your personal information and the privacy and security of your personal information is extremely important to us.

Our full privacy policy is explained below, but the main points to note are:

We will only ever ask for what we really need to know.
We will collect and use the personal data that you share with us transparently, honestly and fairly.
We will always respect your choices around the data that you share with us and the communication channels that you ask us to use.
We will put appropriate security measures in place to protect the personal data that you share.
We will never sell your data.

This policy applies if you are a supporter of Forever Manchester (donor, volunteer, customer, employee) or use any of our services, apply for funding, visit our website, email, telephone or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer back to this page.

We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured.

This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information. If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us.

Who are “we”?

Forever Manchester provides and is responsible for the Forever Manchester website. When you use our website and provide information to us, Forever Manchester is the data controller of your personal information. That means we decide how your personal data we receive is processed and for what purposes.

Forever Manchester is a charity registered in England & Wales with number 1017504, and a company limited by guarantee registered in England & Wales with number 2785133. Forever Manchester Trading Limited (registered Company in England & Wales no. 06874910) is a wholly owned subsidiary of ours which trades on our behalf. Within the context of this Privacy Policy “Forever Manchester” and “We” mean both Forever Manchester and Forever Manchester Trading Ltd.

We are also registered with the Information Commissioner’s Office with registration number Z7369896.

How we use your personal data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (GDPR)/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.
The type and amount of information we collect depends on why you are providing it. Your personal data may be collected and used to help us deliver our charitable activities, help us raise funds, or complete an order or request. The personal information we collect might include:

names
addresses
email addresses
telephone numbers
bank account details or debit/credit card details
and, where appropriate, dates of birth

All online financial transactions will be encrypted using SSL (Secure Socket Layers) and any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Cards Industry Security Standards.

Do we process sensitive personal information?

Applicable law recognises certain categories of personal information as sensitive and therefore requiring more protection, including health information, ethnicity and political opinions. In limited cases, we may collect sensitive personal data about you. We would only collect sensitive personal data if there is a clear reason for doing so and will only do so with your explicit consent.

How We Use Your Information

We use your information in a number of ways, which include:

sending you information about Forever Manchester, our activities (including our fund raising activities), our campaigns, our events and for marketing purposes (including via Facebook and other social media channels)
processing a donation that you have made
processing the purchase of a tombola ticket
processing an order from our online shop
processing an application for funding
processing a job application
processing information for when you sign-up to attend our events
responding to correspondence you have sent to us

When you visit our site, we sometimes collect information that enables us to identify you and provide you with a more personalised service. We also aggregate statistics about our supporters to enable us to operate more effectively, but these statistics do not include information which can identify individuals.

We will not contact you for marketing purposes unless you have given your express consent. If you have consented to receive marketing, you may opt out at any time at any time by simply clicking on the unsubscribe link in the footer of our emails.

If you have consented to receive marketing, we may occasionally contact you to ask if you would be prepared to help us with our market research, although participation is purely voluntary.

How long will we keep your data?

If you support Forever Manchester by donating, taking part in one of our fundraising activities, attending an event, volunteering, signing up to our marketing list, or purchasing a tombola ticket or a product from our online shop, we will keep your data for three years after your last activity. After this time, your data is deleted.

If you receive funding, support and advice from our communities team, we will keep your data for three years after your last activity. After this time, your data is deleted.

If you want us to stop holding your data at any time you can contact us and request that we stop processing your data. (See the section below entitled “your rights”).

Who do we share your information with?

We may need to share your information with third parties in order to provide you with our services. We sometimes use third parties to process your information on our behalf (for example, to process donations, send out mailings, or analyse data).

When you are using our secure online donation pages or make a purchase through the website, your donation or payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Where we do share your information with third parties, Forever Manchester ensures that the highest levels of data protection are in place in accordance with the law. Third parties with whom we share data are only permitted to process this data for the specified purposes we stipulate with them and are not permitted to use the data for their own direct marketing purposes.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Transferring your information outside of Europe

Where possible, we ensure that your data is stored within the European Economic Area (EEA), however some of our storage locations and service providers may be hosted outside of the EEA. Where we transfer data to the United States, we ensure our providers are certified as part of the EU-US Privacy Shield programme. If no safeguards are available, we will only transfer your data with your explicit consent.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are listed below:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

You can make a request for any of the above by writing to us at Forever Manchester, 1st Floor, Phoenix House, 45 Cross Street, Manchester, M2 4JF or by email info@forevermanchester.com

Whilst we will endeavour to adhere to your wishes we may not be able to delete your data if there is a legal obligation to retain it, this includes where financial data must be retained for six years or where data must be retained to enable us to defend our legal rights. We will inform you of the basis of any such decision not to delete your data as appropriate.

Third Party Websites

Our website may contain information linked to or provided by other companies. They are outside of our control and not covered by this Privacy Policy. Please be aware that, should you access other sites using the links provided, the operators of these sites may have a privacy notice which differs from our own.

We do not accept any responsibility or liability for such privacy policies. Please check the relevant policies before you submit any personal data to these websites

Complaints and Contact

Forever Manchester tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. This can be done by emailing info@forevermanchester.com

If you are unhappy about how your personal data is managed you can raise a concern or complaint with the Information Commissioner, telephone: 0303 123 1113 website: www.ico.org.uk

Review of this Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Last updated: 1st April 2021

What our clients say...

We found Forever Consulting to be flexible, creative and professional in their approach to our project.

Kay Kelly, CEO, Walthew House

Forever Consulting were great to work with, offering advice and ideas but were also flexible and happy to widen the scope of the project once we started (due to indecisive clients!), which made the project more worthwhile and meant we had a much broader evaluation report. The team were knowledgeable and able to offer advice and ideas on how to best approach the evaluation project, and kept me updated with regular meetings and updates on progress. We have ended up with an excellent evaluation report, which is being used to plan future work on women’s safety in the city and to meet the needs of our residents and visitors and to make the city a safer place.

Candida Turner, Policy Specialist, Community Safety Team, Manchester City Council

Forever Consulting have undertaken two large programme evaluations on our behalf. The team took time to fully understand the scope of the works required and delivered to time and specification. They kept us abreast of progress and if any challenges arose, we were able to discuss these and find suitable solutions. The quality of their work was excellent and the whole team an absolute pleasure to work with.

Dr Jenny Benson, Director of Programmes & Partnerships, Cumbria Community Foundation

Forever confidently maintained a strong young person and stakeholder engagement focus throughout to ensure that we had a rounded view of impact and were able to learn from experience through the use of mixed method approaches. Communication, commitment, and delivery were excellent throughout the contract, Forever Consulting were a great partner to work with.

Donna Lewis, NEET Programme Manager, GMCA

We are really pleased with the report and the process of delivery. The team assigned to deliver the CBVA were extremely competent, patient and approachable. I appreciated the regular communication and the nudges to move things along to ensure we could meet the deadline. A large organisation quoted £100k for the same project. We pride ourselves on being cost effective and providing value for money, so we are thrilled to receive such a great service and exactly what we needed for a fraction of the price.

Lavinia Ferguson, National Anti-Fraud Network

I have been particularly impressed with the expertise that Forever Consulting brought to the table, and how they fully embraced a partnership approach. They kept us on track by delivering key outputs within agreed timescales, and worked with us to effectively respond to various challenges and changing situations. We needed to amend the scope and approach at times, during which it was clear that their commitment to meeting the needs of the programme and the Council were well above any other drivers. I would not hesitate to recommend Forever Consulting.

Sharon Hanbury, Zero Carbon Programme Manager, Manchester City Council

The team have a positive outlook and great ‘can do, let’s do it’ attitude. Happy to take full ownership of the project in hand but were equally comfortable to work with our internal tenant engagement team as extra resource to make sure the required targets were met.

Jacqui Gambles, Tenant Voice & Engagement Officer, Wigan Council

It was great to work with Forever. They are incredibly knowledgeable in their field, and they were able to provide an insightful report on our organisation, within a local and national context. Their friendly and approachable style supports great collaborative working and the opportunity to share knowledge and skills. It’s been a pleasure to work with them.

Helen Kendrick, Senior Manager: Operations, Heart of England Community Foundation

High quality report as always with Forever and excellent value for money.

Stewart Nicholson, Director Capital Services, Hull City Council

Forever provided clear communication and guidance throughout the project on communication and feedback from residents. Approaches are forward thinking and gave fresh ideas to tenant engagement.

Matt Roberts, Strategic Director, Southway Housing

The Forever team were excellent to work with on our project, and delivered a very effective and engaging consultation strategy at short notice and in a tight timeframe. The facilitation of webinars and management of the online engagement platform was superb, and the team helped us navigate through a potentially difficult public consultation providing advice throughout. I look forward to working with the Forever Consulting team again soon.

Matt Prudence, Project Manager, Clarion Housing

Forever Consulting was commissioned to deliver a qualitative evaluation of our GM Warm Homes pilot, a programme designed to improve the warmth of our residents’ homes and subsequently their health and wellbeing. A high quality, timely and informative evaluation helped us to better understand lived experiences in five of our local authorities, we were pleased to hear about the positive and human impact which the programme had on the day-to-day lives of our residents. In turn, we thoroughly enjoyed working with Forever Consulting particularly their friendly and personable approach that is underpinned by excellent communication skills; and their unsurpassable knowledge and experience of our city-region.

Fraser Bell, Lead Analyst, Greater Manchester Combined Authority

We have all been so impressed with Forever Consulting. The evaluation has been presented with very useful information and in an accessible format. They also raised interesting points / stats about project and the Black Country as a whole. The team have also been flexible to our changing requirements.

Ben Slater, Community Matters Programme Manager

The Forever Consulting team are a pleasure to work with, being flexible and adaptable in their approach and taking account of our local situation to achieve the outcomes of the project. They were able to quickly establish good working relationships with us as a client and with our local stakeholders and have promoted a collaborative, inclusive approach to the evaluation project.

Sharon Clay, Partnership Development and Engagement Lead, Hull City Council

Forever Consulting demonstrated strong technical skills coupled with a deep understanding of social value which they applied to our commercial schemes. They were a pleasure to work with, creative, responsive, reliable, delivered exactly what we needed and provided excellent value for money.

Steven Graham, Community Liaison Manager, Clarion Housing Group

Due to the global pandemic we had to amend timescales and shift our focus. Throughout this, Forever Consulting worked with us effectively. They provided reassurance and clarity in terms of what we wanted to achieve from the evaluation. They delivered an exceptional evaluation, which has been well received by our board and stakeholders.

Tina Costello, Chief Executive, Heart of England Community Foundation

Forever Consulting assisted in delivering a complex engagement exercise regarding the proposal of a new park in Stockport city centre. Their knowledge and expertise helped in identifying key stakeholders that were overlooked in the initial consultation process and came up with engaging and creative ways to bring them into the conversation.

Isabel Lezcano, Senior Landscape Architect, Optimised Environments Ltd

We needed the work doing very quickly. Forever Consulting was extremely flexible and delivered against our ambitious timescales.

Carl Lewis, Project Manager, Hull City Council

We found Forever Consulting really understood our needs and the arena we operate in. They were great to work with and flexible to our needs. We would certainly work with them again and recommend them to others.

Suzanne Caldwell, Deputy Chief Executive, Cumbria Chamber of Commerce

Forever Consulting provided an excellent service with a prompt turnaround. They quickly understood our requirements and regularly communicated to us throughout the piece of work. Overall, Forever Consulting were a pleasure to work with.

Scott Butterfield, Strategy, Policy & Research Manager, Blackpool Council

The Forever Consulting team were excellent and understood clearly what we were trying to achieve with this external evaluation. They kept to agreed budget and timescales and communicated well. Their end report was a useful tool and produced with high quality content and presentation.

Clare Hunt, Project Manager, Backstage Innovation Hub